Dwivedi, Y-K, Helal, M-Y-I and Elgendy, I-A, Albashrawi, M-A, Hughes, L, Shawosh, M, Dutot, V & Jeon, I 2025, 'Artificial intelligence (AI) agents and agentic systems in hospitality and tourism: challenges, opportunities, and research agenda', International Journal of Contemporary Hospitality Management, vol. 38, no. 1, December, pp. 27-52. FNEGE : 3 ; ABS: 3.