Executive Education

Managing conflictual situations

Campus: Caen, Le Havre, Paris



This training programme will give you the keys to preventing conflicts in the work place and optimise your communication to avoid any misunderstandings and stressful situations.

Learning objectives

  • Being able to identify the human and organisational factors that allow the company to be successful
  • Detecting and solving conflictual situations
  • Becoming aware of the ethical stakes in management
  • Supporting the company among your team members
  • Federating people to help the company succeed
  • Detecting conflictual and stressful situations
  • Organising strategic and tactical actions in time to organise and support skills management


  • Defining and drawing up an inventory of tricky situations
  • Distinguishing the various levels of relationship tensions
  • Listing tricky management situations: delegation, evaluation, dealing with errors, feedback,…
  • Detecting and managing your reactions as a manager
  • Identifying your counter-productive behaviours
  • Adopting behaviour that will help solve the situation
  • Developing your managerial flexibility with interlocutors
  • Managing your stress when faced with unsettling situations
  • Collecting useful information in order to understand the situation
  • Drawing up your personal action plan
  • Training to cope with tricky situations
  • Giving feedback on the experience of setting up an action plan to create an atmosphere that will help deal with tricky situations
  • Giving testimonials of successes and difficulties
  • Applying constructive behaviours
  • Positioning yourself, observing and listening constructively
  • Training to get out of and solve risk situations through a structured approach
  • Mastering your emotions in front of interaction
  • Distinguishing between the situation, the person and their behaviour
  • Observing, listening and reformulating to collect the information required to understand the situation
  • Renewing the person to person relationship
  • Committing yourself to a solution to renew an atmosphere of trust
  • Drawing up your personal action plan



To register, please fill out the following registration form.

Do not hesitate to contact Executive Education to learn more about which training programme to select depending on your profile.

Executive education resgistration form (french version)

Tuition fees and funding options

Fee: €500 for a 7hr-training programme

Many funding options are available. They will vary according to the profile and situation of the applicant: wage earner, unemployed, self-employed. Important note: training programme expenses may be deducted from your Taxable Revenues. Find out more about funding options

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