Benjamin LEGROS
Professor in Finance
Discipline department
Law, Finance & Control
Teaching area
Finance
Financial Analysis
Bio
Benjamin Legros is a Professor of Finance. He joined EM Normandie Business School in 2017. He has a PhD in management science from the Ecole CentraleSupélec, awarded in 2013. His thesis is on optimising flows in multichannel call centres. His research interests are stochastic models with applications centred around contact centre technologies and finance.
Degrees
2013 : PhD in Sciences Management, Ecole CentraleSupélec
Professional experience
Since 2017 : professor in finance, EM Normandie
2009-2017 : professor in finance, Ecole CentraleSupélec
2009-2017 : professor in finance, Paris School of Business
Publications
Publications
Year of publication
Type
Legros, B 2013, 'Optimization of multi-channel and multi-skill call centers', PhD in Sciences Management, Ecole CentraleSupélec, Paris, France.
2013
PhD Dissertation / Accreditation to Supervise Management Research
Legros, B (forthcoming), 'Agents' self-routing for blended operations to balance inbound and outbound services', Production and Operations Management, CNRS : 1 ; FNEGE : 1 ; ABS : 4 ; HCERES : A - FT50.
2021
Academic articles
Legros, B (forthcoming), 'Routing analyses for call centers with human and automated services', International Journal of Production Economics. CNRS : 1 ; FNEGE : 1 ; ABS : 3 ; HCERES : A.
2021
Academic articles
Legros, B (forthcoming), 'Age-based Markovian approximation of the G/M/1 queue', Operations Research Letters. CNRS : 2 ; HCERES : A ; ABS : 2.
2021
Academic articles
Legros, B (forthcoming), 'Dimensioning a queue with state-dependent arrival rates', Computers & Operations Research. CNRS : 2 ; HCERES : A.
2021
Academic articles
Abhishek, A, Legros, B & Fransoo, J (forthcoming), 'Performance Evaluation of Stochastic Systems with Dedicated Delivery Bays and General On-street Parking', Transportation Science. CNRS : 2 ; HCERES : A ; ABS : 3.
2021
Academic articles
Legros, B 2021, 'Transient analysis of an affine Queue-Hawkes process', Operations Research Letters, vol. 49, Issue 3, May 2021, pp. 393-399. CNRS : 2 ; HCERES : A ; ABS : 2.
2021
Academic articles
Legros, B, Jouini, O & Koole, G 2020, ‘Should we wait before outsourcing? Analysis of a revenue-generating blended contact center’, Manufacturing & Service Operations Management, online may 5. CNRS : 2 ; FNEGE: 1; HCERES: A ABS 3
2020
Academic articles
Legros, B 2020, 'Late-rejection, a strategy to perform an overflow policy', European Journal of Operational Research, vol. 281, no. 1, pp. 66-76. CNRS: 1; FNEGE: 1; HCERES: A; ABS 4
2020
Academic articles
Legros, B, Oualid Jouini, Z.A, & Koole, G 2020, 'Front-office multitasking between service encounters and back-office tasks', European Journal of Operational Research (EJOR), vol.287, Issue 3, December, pp. 946-963. CNRS : 1 ; FNEGE : 1 ; ABS : 4
2020
Academic articles