Since 2017 : professor in finance, EM Normandie
2009-2017 : professor in finance, Ecole CentraleSupélec
2009-2017 : professor in finance, Paris School of Business
Year of publication
Legros, B 2013, 'Optimization of multi-channel and multi-skill call centers', PhD in Sciences Management, Ecole CentraleSupélec, Paris, France.
Legros, B (forthcoming), 'Agents' self-routing for blended operations to balance inbound and outbound services', Production and Operations Management, CNRS : 1 ; FNEGE : 1 ; ABS : 4 ; HCERES : A - FT50.
Legros, B (forthcoming), 'Routing analyses for call centers with human and automated services', International Journal of Production Economics. CNRS : 1 ; FNEGE : 1 ; ABS : 3 ; HCERES : A.
Legros, B (forthcoming), 'Age-based Markovian approximation of the G/M/1 queue', Operations Research Letters. CNRS : 2 ; HCERES : A ; ABS : 2.
Legros, B (forthcoming), 'Dimensioning a queue with state-dependent arrival rates', Computers & Operations Research. CNRS : 2 ; HCERES : A.
Abhishek, A, Legros, B & Fransoo, J (forthcoming), 'Performance Evaluation of Stochastic Systems with Dedicated Delivery Bays and General On-street Parking', Transportation Science. CNRS : 2 ; HCERES : A ; ABS : 3.
Legros, B 2021, 'Transient analysis of an affine Queue-Hawkes process', Operations Research Letters, vol. 49, Issue 3, May 2021, pp. 393-399. CNRS : 2 ; HCERES : A ; ABS : 2.
Legros, B, Jouini, O & Koole, G 2020, ‘Should we wait before outsourcing? Analysis of a revenue-generating blended contact center’, Manufacturing & Service Operations Management, online may 5. CNRS : 2 ; FNEGE: 1; HCERES: A ABS 3
Legros, B 2020, 'Late-rejection, a strategy to perform an overflow policy', European Journal of Operational Research, vol. 281, no. 1, pp. 66-76. CNRS: 1; FNEGE: 1; HCERES: A; ABS 4
Legros, B, Oualid Jouini, Z.A, & Koole, G 2020, 'Front-oﬃce multitasking between service encounters and back-oﬃce tasks', European Journal of Operational Research (EJOR), vol.287, Issue 3, December, pp. 946-963. CNRS : 1 ; FNEGE : 1 ; ABS : 4